Company ordered to stop making misleading claims on health benefits of filtered or alkaline water

SINGAPORE: Water dispenser firm Purexygen has been told to discontinuance making misleading claims on the effectively being advantages of alkaline or filtered water on its online net page and social media pages.

It claimed that such water would possibly maybe per chance per chance also wait on discontinuance effectively being stipulations a lot like osteoporosis, acid reflux dysfunction, blood stress stipulations and diabetes.

The company and its directors, Mr Heng Wei Hwee and Mr Tan Tong Ming, had been issued warnings by the Competition and User Commission of Singapore (CCCS), the authority mentioned in a media launch on Thursday (Mar 21).

Purexygen supplies water dispensers, alkaline water filtration methods and maintenance provider packages to consumers.

An investigation by the CCCS found that the company had engaged in unfair practices between September 2021 and November 2023.

Apart from making misleading claims about the effectively being advantages of alkaline or filtered water, it additionally claimed that its filters had been evaluated by attempting out bodies.

This claim was once made within the gross sales package historical by its team of their gross sales pitches to consumers.

It additionally misrepresented in listings on Carousell that its water faucet and dispenser had been free for a restricted time. This was once fraudulent as water taps and dispensers had been already offered to potentialities freed from imprint in any respect instances.

Shoppers had been additionally misled about the terms and prerequisites of provider agreements. They had been told that fees paid for activation and maintenance provider packages below direct gross sales contracts had been non-refundable.

Customers had been additionally no longer told of their simply to assassinate these contracts and that any money paid below the cancelled contracts would must be repaid.

Purexygen additionally gave fraudulent excuses for its persistent delays in offering bought water filters.